Privacy Policy
This policy outlines how Glitch Guild collects, uses, protects, and retains your personal data in accordance with UK protection laws.
Introduction
Glitch Guild respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data
Includes first name, last name, username or similar identifier.
Contact Data
Includes billing address, delivery address, email address, and telephone numbers.
Financial Data
Bank account and payment details. (Note: Payment processing is handled securely by Stripe; we do not store full card details on our servers).
Transaction Data
Details about payments to and from you, purchases you have made, and card submissions via our buylist.
Technical Data
Includes IP address, login data, browser type/version, time zone setting, location, and device technology details.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:
Performance of Contract
To process and deliver your orders, manage payments, or execute buylist submissions and payouts.
Necessary where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
To run our business efficiently, keep our records updated, study how customers use our services, and prevent fraud.
Necessary for our legitimate interests (or those of a third party) and your rights do not override those interests.
Legal Obligation
To comply with legal or regulatory obligations (e.g., retaining transaction records for tax reporting).
Necessary where compliance with UK law is required (such as HMRC financial reporting standards).
Disclosures of Your Data
We never sell your data. We only share it with third parties strictly required to perform transactions or business tasks.
Service Providers
Processors providing system administration, web hosting, and database management services.
Logistics Partners
Couriers and shipping providers (e.g., Royal Mail) to deliver your purchases.
Payment Processors
Secure payment gateways (such as Stripe) who process transaction funds and payouts.
Professional Advisers
Lawyers, bankers, auditors, and insurers in the UK providing consulting, legal, and accounting services.
Security & Retention
How we protect your data and how long we keep it.
Data Security Measures
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees or partners who have a strict business need to know.
Data Retention Policy
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. By UK law, we must keep basic transaction history (including contact, identity, financial, and transaction records) for six years after they cease being customers, for tax and reporting purposes.
Your Legal Rights
Under UK data protection laws, you have specific rights in relation to your personal data. You have the right to request:
Request Access
Request a copy of the personal data we hold about you to verify its legality.
Request Correction
Request correction of incomplete or inaccurate data we hold about you.
Request Erasure
Request deletion of your data when there is no good reason for us to continue processing it.
Request Object to Processing
Object to processing where we rely on legitimate interests and you have a specific reason.
Request Restriction
Request suspension of data processing, such as to establish data accuracy.
Request Data Portability
Request transfer of your data to you or a third party in a structured format.
Contact & Entity details
Get in touch to exercise any of your data protection rights.
- Legal Entity Name
- Glitch Guild Limited
- Email Address
- hello@glitchguild.co.uk
- Registered Address
- 62 Marlings Park Avenue
Chislehurst, Kent, BR7 6RD