Shipping & Returns Policy
Our transparent, collector-first guidelines on order dispatch, secure packaging, tiered delivery services, and returns criteria.
Order Dispatch
How we process orders before shipping them out.
1 to 2 Working Days Dispatch
All single card and sealed product orders are processed and dispatched within 1 to 2 working days of payment clearance. We work quickly to get your products on the way.
Weekend & Holiday Cut-offs
Orders placed after 2:00 PM on Friday, or on weekends and public holidays, will be processed and prepared for shipping on the next working day.
Shipping Methods & Security
To ensure the safe delivery of your purchases, we operate a tiered shipping system based on order value. This ensures high-value items are fully protected in transit.
Standard Delivery
Royal Mail Standard
Basic shipping option for lower-value orders. Does not include end-to-end tracking.
Tracked Delivery
Royal Mail Tracked 48
Reliable tracked service with delivery confirmation. Highly recommended for peace of mind.
Mandatory Insured Delivery
Royal Mail Special Delivery
Fully tracked, insured, and signed-for service. Required to guarantee protection against loss or damage.
Packaging Standards
Armour-grade packaging designed by collectors, for collectors.
We are collectors as well as retailers, and we despise damaged mail. Every card is prepared with the utmost care to ensure it arrives at your door in the exact condition it left our shelves:
Triple Protection
Sleeved in a penny sleeve, inserted in a rigid toploader or semi-rigid holder.
Secure Team Bags
High-value single orders are grouped inside team bags to prevent slipping or rubbing.
Board-Backed Mailers
Dispatched in rigid board-backed envelopes or secure bubble mailers to avoid any structural bending in transit.
Returns & Cancellations
You have the right to cancel your order within 14 days of receiving your goods. However, due to the volatile nature of the trading card market and our strict grading standards, all returns are subject to the following conditions:
Condition Requirement
Single cards must be returned in the exact condition they were dispatched. Any card that has been played, mishandled, or damaged by the buyer will not be eligible for a refund.
Sealed Products
Booster boxes, packs, and decks must remain strictly factory-sealed. We cannot accept returns on any sealed product if the shrink wrap or manufacturer seals have been altered, torn, or removed.
Tamper-Evident Seals
High-value single cards are dispatched in sealed, tamper-evident sleeves. If the seal on this sleeve is broken, tampered with, or removed, the return will be rejected. This prevents card swapping.
Tamper sleeves warning:Our tamper-evident sleeve policy is strictly enforced. Any returns of high-value cards with broken or missing security seals will be automatically rejected. This prevents card swapping and protects the integrity of our inventory.
Processing a Return
The exact steps to follow to request a refund.
Step 1: Initiation
Contact us at hello@glitchguild.co.uk with your order number and detail which items you wish to return.
Step 2: Return Postage
Pack the items securely. Unless the item received was damaged in transit or fundamentally not as described, you are responsible for return postage costs. We strongly recommend a tracked service, as we cannot refund lost packages.
Step 3: Audit & Refund
Upon receipt, all items undergo a strict condition inspection. Once approved, refunds are processed back to your original payment method within 3 to 5 working days.